Privacy Policy

Welcome to Chic Soul Store (chic-soul.com). We value your trust, just as we value the craftsmanship in our Babydoll Dresses and the comfort of our Loungewear Tops. Protecting your personal information is a commitment we hold with the same care as we design our globally-inspired collections. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit our website or make a purchase.

1. Our Philosophy & Your Privacy

At Chic Soul, we believe in a seamless and confident experience—from browsing our Graphic Tees to completing your checkout. Central to this experience is our respect for your privacy. This policy explains our practices in a transparent manner, reflecting the clarity and elegance we strive for in everything we do.

2. Information We Collect

To provide you with a personalized and secure shopping journey, we collect information that you provide directly and data collected automatically:

• Personal Identifiers: Name, shipping/billing address, email address, and phone number when you place an order or create an account.
• Payment Information: Credit/debit card details (processed directly by our secure payment gateways; we do not store full card numbers on our servers) or PayPal account information.
• Order Details: Records of the products you purchase, such as Jeans, Kimonos, or Jewelry, along with sizing and preference details.
• Technical & Device Data: IP address, browser type, operating system, referring URLs, and information about your interactions with our website (pages viewed, time spent, etc.).
• Communications: Records of your correspondence with our customer care team (e.g., via [email protected]).

3. How We Use Your Information

Your information helps us craft a better experience for you, much like how we curate our collections of Dresses and Accessories. We use it to:

• Process & Fulfill Orders: To complete your purchase, ship your Leggings or Blouses, send order confirmations, and provide customer support.
• Service Communication: To send transactional emails (shipping updates, policy changes) and respond to your inquiries.
• Website Improvement: To analyze site performance, optimize our layout for easier browsing of Hoodies or Bottoms, and personalize content.
• Security & Fraud Prevention: To protect your account and our business, in line with our commitment to secure payment processing.
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests.

We do not sell your personal information to third parties.

4. Sharing & Disclosure of Information

We share your data only when necessary to provide our services, with the same discretion we apply to selecting our Intimates and Jackets:

• Service Providers: Trusted partners who perform services on our behalf (payment processing, shipping carriers like USPS/FedEx, IT support, email delivery). They are contractually bound to protect your data.
• Legal Obligations: If required by law, subpoena, or legal process, we may disclose information to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred as part of that transaction, with notice provided.

5. International Data Transfers

As a global brand that ships worldwide (excluding certain remote regions), your information may be processed in the United States (where our headquarters in Oklahoma City is located) or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

6. Data Storage & Security

We protect your data with the same dedication we have for the quality of our Jeggings and Babydoll Tops:

• SSL Encryption: Our website uses industry-standard Secure Sockets Layer (SSL) technology to encrypt data during transmission.
• PCI-DSS Compliance: All payment transactions are handled by PCI-DSS compliant gateways. We do not store your complete credit card details.
• Secure Storage: Personal data is stored on secure servers with limited access and robust technical controls.
• Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7. Your Rights & Choices

You have control over your personal information, just as you have choices in our collection of Long Sleeve Tops or Hats & Scarves:

• Access & Correction: You can access and update your account information through your profile settings.
• Marketing Communications: You may opt-out of promotional emails by using the unsubscribe link in any marketing email. You will still receive transactional emails related to your orders.
• Data Deletion: You may request deletion of your personal data, subject to certain legal obligations. Contact us at the email below to make such a request.
• Do Not Track: Our site does not currently respond to “Do Not Track” browser signals. You can manage tracking preferences via your browser settings (see Cookies below).

8. Cookies & Tracking Technologies

Like many online stores, we use cookies and similar technologies to enhance your browsing experience—making it as effortless as finding your perfect Dress.

• What are Cookies? Small data files stored on your device that help us remember your preferences, keep items in your cart, and understand how you use our site.
• How We Use Them: For essential functions (site operation, secure checkout), performance analytics (to improve our site), and functionality (remembering your size preferences for Jeans or Leggings).
• Your Control: You can manage or disable cookies through your browser settings. Note that disabling some cookies may affect site functionality, such as the ability to complete a purchase.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review it occasionally.

11. Contact Us

Thank you for trusting Chic Soul with your style journey. We are honored to be part of your story.