Your questions answered about our globally-inspired collections, effortless delivery, and seamless shopping experience.
At Chic Soul, we believe in making your style journey as comfortable and confident as our clothing. Below, you’ll find answers to our most frequently asked questions. If you need further assistance, our dedicated team is always here to help.
Our Products & Sizing
Chic Soul specializes in effortlessly elegant, comfortable, and versatile women’s clothing. Our collections feature globally-inspired designs with a focus on pieces that transition seamlessly from day to night. Signature items include our beloved Babydoll Dresses, luxurious Loungewear, versatile Kimonos & Cardigans, and statement-making Graphic Tees and Jeans. Each piece is designed to make you feel beautiful, confident, and at ease.
Our collections are designed with inclusivity in mind. While our current range focuses on standard sizing, many of our designs, particularly our Babydoll Dresses, Kimonos, and Loungewear Tops, feature relaxed and forgiving silhouettes that accommodate a variety of body types. Please refer to individual product size charts for specific measurements to find your perfect fit.
To ensure the longevity of your pieces, we recommend following the care instructions on each garment’s label. Generally, our Kimonos & Cardigans and delicate Blouses benefit from gentle washing or dry cleaning. Leggings, Graphic Tees, and Camis & Tanks are designed for easy care and can typically be machine washed on a gentle cycle. Avoid high heat when drying to maintain fabric quality and shape.
Ordering & Delivery
We offer two thoughtful shipping options to suit your needs:
🚚 Standard Shipping: Via DHL or FedEx for $12.95. Your order is processed in 1-2 business days, with delivery typically in 10-15 business days after shipping. Perfect when you need those statement Jeans or a new Babydoll Dress with a bit more speed.
🎁 Free Shipping: Via EMS on all orders over $50. Your order is processed in 1-2 business days, with delivery typically in 15-25 business days after shipping. This economical option is ideal for stocking up on wardrobe essentials like Leggings, Camis, and Blouses.
Yes! We ship globally from our headquarters in Oklahoma City, bringing our style to your doorstep. Please note that deliveries to some parts of Asia and select remote regions may be subject to restrictions or extended timelines. During checkout, you’ll be able to confirm if we can deliver to your location.
Once your order ships, you will receive a confirmation email with a tracking link so you can follow your package’s journey directly to your door. If you haven’t received tracking information within 3 business days of placing your order, please check your spam folder or contact us at [email protected].
For international orders, any applicable customs fees, taxes, or import duties are the responsibility of the recipient and are not included in the shipping cost or item price. These charges vary by country and are determined by your local customs authority.
Payment & Security
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout. All transactions are encrypted and processed securely to protect your information.
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We do not store your complete credit card details on our servers. You can shop with confidence at Chic Soul.
Your card will be charged at the time your order is placed. If for any reason an item becomes unavailable after your order is placed, we will notify you immediately and issue a full refund for that item.
Returns & Exchanges
We want you to love every piece as much as we do. If something isn’t quite right, you have 15 days from the date of delivery to initiate a return for a refund or exchange. Items must be unworn, unwashed, and in their original condition with tags attached. We aim to make the process simple and straightforward, just like our style.
Please contact our customer care team at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return or exchange. We’ll provide you with detailed instructions and a return authorization. Please note that original shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the item is defective or incorrect.
Once we receive your returned items and inspect them, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Account & Customer Service
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view your order history for faster future shopping.
On the login page, click “Forgot Password” and enter the email address associated with your account. You’ll receive an email with a link to reset your password. If you don’t receive the email, please check your spam folder or contact our customer care team.
We pride ourselves on providing personal and attentive service. You can reach our dedicated customer care team via:
📧 Email: [email protected]
📍 Mail: Chic Soul Store, 2316 Northwest 113th Street, Oklahoma City, US 73120
We typically respond to all inquiries within 24-48 hours during business days.
Still Have Questions?
Our team is dedicated to ensuring your Chic Soul experience is as effortless and beautiful as our collections. Don’t hesitate to reach out—we’re here to help you feel confident in your style choices.